Legal
Privacy Policy
This policy explains what Shahzain Logistics, LLC collects, how we use it, and the terms of our SMS/text messaging program.
Last updated: July 23, 2026
1. Introduction
Shahzain Logistics, LLC (“Shahzain Logistics,” “we,” “us,” or “our”) is a licensed motor carrier based in Oswego, Illinois (MC #1691481 · DOT #4331921). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy applies to information collected through our website, our booking and dispatch communications, and our SMS/text messaging program.
2. Information We Collect
We may collect the following categories of information:
- Contact details you provide — such as name, company, email address, and mobile phone number — when you submit a load request or otherwise reach out to us.
- Freight & booking details — lanes, pickup and delivery locations, equipment type, and related logistics information.
- Usage data — basic technical information (such as browser type and pages viewed) collected automatically when you visit our website.
3. SMS / Text Messaging Program
Shahzain Logistics, LLC offers an SMS program to send booking confirmations, load and dispatch updates, scheduling and account-related notifications, and customer-care messages to individuals who have opted in.
Consent & opt-in
By providing your mobile number and opting in — through our web form, in writing, or verbally — you agree to receive recurring automated text messages from Shahzain Logistics at the number provided. Consent is not a condition of any purchase or service. Message and data rates may apply.
Message frequency
Message frequency varies based on your interactions with us (for example, active loads and booking activity).
Opting out — reply STOP
You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and will stop sending SMS messages. To rejoin, sign up again as you did the first time.
Help — reply HELP
For help, reply HELP to any message or email shahzainlogistics@gmail.com. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How We Use Your Information
We use the information we collect to:
- Respond to load requests, provide quotes, and book freight.
- Coordinate pickups, deliveries, and dispatch communications.
- Send booking, scheduling, and account-related notifications (including via SMS, where you have opted in).
- Operate, maintain, and improve our website and services.
- Comply with legal, regulatory, and safety obligations.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
You may opt out of SMS messages at any time by replying STOP. You may also contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law.
9. Children's Privacy
Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our messaging program, contact us: